General Manager/Client Services
Lead and develop client services in the medical sector. Competitive salary, excellent benefits. Requires 10+ years’ experience and a relevant degree. Ideal for healthcare leaders.
The General Manager/Client Services role offers a total cost-to-company salary of R67,000, including medical aid subsidy, provident fund, and funeral cover. This senior-level position is a permanent opportunity within the healthcare sector, specifically requiring medical industry experience.
The company seeks a candidate who is ready to lead the customer care and client services team with a strong focus on improvement, satisfaction, and overall efficiency. This is a high-responsibility position reporting directly to the CEO with clear remuneration packages and additional benefits for successful applicants.
Key Responsibilities of the Role
Day-to-day, the General Manager/Client Services will be responsible for formulating and implementing customer care strategies, collaborating at all levels of the business, and supervising managers across the department.
The job involves enhancing all procedures within client services to ensure measurable improvements, as well as providing mentorship to team leaders and actively driving department performance.
Staying updated with changing laws, attending workshops, and engaging stakeholders are core expectations. You will oversee reporting and analysis of satisfaction data to measure progress against key performance indicators.
You’ll also be tasked with optimising both front- and back-office roles, benchmarking best practices, and ensuring compliance with healthcare legislation and trends in customer service delivery.
This role is suited to those with a 3-year tertiary qualification (ideally in business or healthcare management), 10+ years’ relevant experience, and a deep understanding of medical schemes and administration.
Pros: Competitive Benefits and Professional Growth
The position comes with a robust benefits package, including a medical aid subsidy, provident fund, and funeral cover. These conditions promote employee wellbeing and security.
The direct reporting line to the CEO offers great visibility and real influence, making it ideal for ambitious professionals who are seeking career growth in a corporate environment.
Cons: High Responsibility and Pressure
The seniority of the position means you will work under continual deadlines and pressure to deliver quantifiable improvements in service levels across multiple touchpoints within the organisation.
The need for constant professional development, networking, and regulatory knowledge requires dedication and can be demanding for some candidates.
Verdict: A Rewarding Choice for Healthcare Leaders
This General Manager/Client Services offer stands out for its remuneration and the opportunity to shape client experience in healthcare. It is ideal for leaders who thrive under responsibility and are passionate about service excellence.
