General Manager, Revenue Cycle Services – Lead Change & Customer Excellence

The General Manager, Revenue Cycle Services, is a full-time leadership position ideal for professionals eager to drive organisational transformation. While salary isn’t disclosed, the job promises growth and impactful change for the right candidate. Requirements include a bachelor’s in marketing, business or a related field, with an MBA considered an advantage. Strong customer service experience (12-15 years, including a decade in management) is essential.

Role Responsibilities

The role offers direct reporting to the managing director and involves overseeing all customer service, billing, and metering activities. Building a high-performing customer call centre is a primary duty. Driving new programmes, especially on prepaid metering adoption, is expected. Decision-making on call centre sourcing falls within your remit. It’s a position requiring deep research for best practice insights and consistent improvements.

Positive Aspects

This job provides a rare platform to shape large-scale systems from the ground up, especially in customer engagement and technology deployment. Successful candidates will influence both employee and customer outcomes positively. The potential for professional recognition and advancement is significant, considering the strategic nature of the role.

Challenges

One downside is the intense pressure to innovate and overhaul legacy processes. The need for proven leadership during major transformation can also be daunting. Rapidly delivering results while managing multiple stakeholders may stretch one’s capacity, requiring advanced organisational skills.

Final Verdict

For change-driven professionals, this offer is compelling, especially for those passionate about improving customer experience at scale. If you can bring vision, energy, and a strategic mindset to your work, this could be a career-defining opportunity worth pursuing.